You have the right to withdraw from the sale contract with VAHUE Co. LTD (VAHUE) for any reason and without incurring any penalty within ten (10) days from the date on which you received the products purchased from sxandal.com
Simply contact our support service via email at hot@sxandal.com, and we will promptly assist you in organizing the return.
The products to be returned must be handed over to the courier within ten (10) days of the date you received the products purchased on sxandal.com. In case you withdraw from the sale contract, you are not allowed to ask the replacement of the initially purchased garment with another garment unless the corresponding right is explicitly provided by VAHUE.
The right to return is excluded in the event that you purchased customised or personalised products, or sealed items that were opened after delivery and that cannot be returned for health or hygiene reasons.
1. Conditions for exercising the right to withdraw
The right to withdraw from the sale contract shall be deemed correctly exercised if the following conditions have been fully met: a. The right to withdraw has been correctly exercised within ten (10) days of receiving the products following the procedures set out above
b. The products have not been used, worn or washed and, in any case, are compliant with the requirements detailed in the section on compliance checks for returned products below; c. The identification tag with the disposable seal is still attached to the products as it constitutes an integral part of the product d. The products are returned with their original packaging e. The products are handed over to the courier within ten (10) days of the date you received the products purchased on sxandal.com f. The products are not damaged If you have complied with the relevant conditions, VAHUE will reimburse the price of the products purchased.
2. Procedure for returning products to the VAHUE You can ship your returns to the VAHUE with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for customs clearance. Customs authorities require that all such documentation be written in English. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. For further assistance, please contact via email: hot@sxandal.com. VAHUE cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation.
VAHUE highly recommends that you choose a shipping service that permits you to trace the delivery at any time.
3. Compliance checks for returned products
You will be notified if the returned products cannot be accepted because they are not compliant with the conditions indicated in letters a) and e) of previous section 1 and you can choose, at your own expense, to have the products returned to you. If you refuse said delivery, VAHUE reserves the right to retain the products and the amount paid for the purchase of the products.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all packaging, accessories and documents. VAHUE reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, VAHUE may make a reduction in the following circumstances: • the product(s) have been used, worn, damaged or washed;
• the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that the identification tag constitutes an integral part of each product; and/or
• you have not returned any packaging which is an integral part of a product (such as a dust bag).
You will be informed if VAHUE proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the VAHUE providing you with a reduced refund) choose to have the products sent back to you at your own expense. In the event of the latter, should you refuse this shipment, VAHUE reserves the right to retain both the products and the amount specified for the decreased refund owing to the decrease in value of the returned products.
VAHUE does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items.
4. Refund times and procedures Once VAHUE has received the returned products and checked all requirements have been met, you will receive an e-mail confirming that the return has been accepted and YNAP will proceed with a full refund, or, if the products are found to have decreased in value, you will receive an e-mail informing you of the amount deducted from the refund and YNAP will proceed with the refund of the remaining amount. Whatever the form of payment used, VAHUE will process the refund as quickly as possible and, in any case, within seven (7) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount paid for purchasing the returned products depends on the form of payment used:
• Payment by PayPal: refunds will be credited to your PayPal account and will be visible within 24 hours from the receipt of the refund confirmation e-mail. The actual reimbursement of the credit card associated with your PayPal account will depend on the company that issued the card.
5. Items returned because they are damaged, defective or incorrect Without prejudice to the application of mandatory consumer protection provisions, if you are returning a product because of an error on our part or because it is damaged or defective, please notify VAHUE within ten (10) days; if a product becomes faulty after the ten (10) days please contact via email: hot@sxandal.com to obtain further returns information. You must return the products in the same condition in which you received them. For returning the products please see section 1 and 2 above.
VAHUE will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. Subject to acceptance by VAHUE of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to VAHUE. In the event that VAHUE find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery VAHUE reserves the right to retain the products and the purchase price and recover VAHUE's fees and expenses.
6. Identification Tag We remind you that all products sold by VAHUE include an identification tag attached with a disposable seal which is an integral part of the product. Please try on the products without removing the tag and seal. Products returned without the tag and seal will not be accepted.
7. Consumer Code These conditions for exercising the right to withdraw from the sale contract are an integral part of the Terms and Conditions of Use and are governed by the laws of the Vietnam Administrative Region, and in particular by the Sales of Goods Ordinance (Cap.26) and Control of Exemption Clause Ordinance (Cap.71).
Simply contact our support service via email at hot@sxandal.com, and we will promptly assist you in organizing the return.
The products to be returned must be handed over to the courier within ten (10) days of the date you received the products purchased on sxandal.com. In case you withdraw from the sale contract, you are not allowed to ask the replacement of the initially purchased garment with another garment unless the corresponding right is explicitly provided by VAHUE.
The right to return is excluded in the event that you purchased customised or personalised products, or sealed items that were opened after delivery and that cannot be returned for health or hygiene reasons.
1. Conditions for exercising the right to withdraw
The right to withdraw from the sale contract shall be deemed correctly exercised if the following conditions have been fully met: a. The right to withdraw has been correctly exercised within ten (10) days of receiving the products following the procedures set out above
b. The products have not been used, worn or washed and, in any case, are compliant with the requirements detailed in the section on compliance checks for returned products below; c. The identification tag with the disposable seal is still attached to the products as it constitutes an integral part of the product d. The products are returned with their original packaging e. The products are handed over to the courier within ten (10) days of the date you received the products purchased on sxandal.com f. The products are not damaged If you have complied with the relevant conditions, VAHUE will reimburse the price of the products purchased.
2. Procedure for returning products to the VAHUE You can ship your returns to the VAHUE with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for customs clearance. Customs authorities require that all such documentation be written in English. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. For further assistance, please contact via email: hot@sxandal.com. VAHUE cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation.
VAHUE highly recommends that you choose a shipping service that permits you to trace the delivery at any time.
3. Compliance checks for returned products
You will be notified if the returned products cannot be accepted because they are not compliant with the conditions indicated in letters a) and e) of previous section 1 and you can choose, at your own expense, to have the products returned to you. If you refuse said delivery, VAHUE reserves the right to retain the products and the amount paid for the purchase of the products.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all packaging, accessories and documents. VAHUE reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, VAHUE may make a reduction in the following circumstances: • the product(s) have been used, worn, damaged or washed;
• the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that the identification tag constitutes an integral part of each product; and/or
• you have not returned any packaging which is an integral part of a product (such as a dust bag).
You will be informed if VAHUE proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the VAHUE providing you with a reduced refund) choose to have the products sent back to you at your own expense. In the event of the latter, should you refuse this shipment, VAHUE reserves the right to retain both the products and the amount specified for the decreased refund owing to the decrease in value of the returned products.
VAHUE does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items.
4. Refund times and procedures Once VAHUE has received the returned products and checked all requirements have been met, you will receive an e-mail confirming that the return has been accepted and YNAP will proceed with a full refund, or, if the products are found to have decreased in value, you will receive an e-mail informing you of the amount deducted from the refund and YNAP will proceed with the refund of the remaining amount. Whatever the form of payment used, VAHUE will process the refund as quickly as possible and, in any case, within seven (7) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount paid for purchasing the returned products depends on the form of payment used:
• Payment by PayPal: refunds will be credited to your PayPal account and will be visible within 24 hours from the receipt of the refund confirmation e-mail. The actual reimbursement of the credit card associated with your PayPal account will depend on the company that issued the card.
5. Items returned because they are damaged, defective or incorrect Without prejudice to the application of mandatory consumer protection provisions, if you are returning a product because of an error on our part or because it is damaged or defective, please notify VAHUE within ten (10) days; if a product becomes faulty after the ten (10) days please contact via email: hot@sxandal.com to obtain further returns information. You must return the products in the same condition in which you received them. For returning the products please see section 1 and 2 above.
VAHUE will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. Subject to acceptance by VAHUE of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to VAHUE. In the event that VAHUE find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery VAHUE reserves the right to retain the products and the purchase price and recover VAHUE's fees and expenses.
6. Identification Tag We remind you that all products sold by VAHUE include an identification tag attached with a disposable seal which is an integral part of the product. Please try on the products without removing the tag and seal. Products returned without the tag and seal will not be accepted.
7. Consumer Code These conditions for exercising the right to withdraw from the sale contract are an integral part of the Terms and Conditions of Use and are governed by the laws of the Vietnam Administrative Region, and in particular by the Sales of Goods Ordinance (Cap.26) and Control of Exemption Clause Ordinance (Cap.71).